Luxurious Bouncy Castle's Rental Term

About The Product

Luxurious Bouncy Castle comes in four sizes. Starting from the giant to the petite sizes. Momain’s Luxurious Bouncy Castle is made with neat stitches using PVC tarpaulins which is thicker, more durable, and safe for users. During playing, bouncy must receive air flow from the blower. Blower power is written in the description of each product. Luxurious Bouncy Castle materials are different from regular bouncy castles in general which most of them are made of vinyl and can be pumped only once.

Security Certificate

Momain is very strict when it comes in curating products and companies to make Luxurious Bouncy Castle. Momain’s Bouncy Castles are made in a companies that has obtained an EN71 certificate, which is a set of certificates from the European Product Safety Standard that applies to all inflatables that enter Europe. Safety standards include mechanical, noise, flame retardant, chemical composition, electrical safety, sanitation, and radiation. In addition, it also has a BS EN 14960 certificate, which is the European testing standard for inflatable equipment.

Safety Disclaimer

Anyone who plays in Elegant Bouncy Castle is responsible for their own safety. We are not responsible for and accept complaints for any injuries due to playing on the bouncy.

Safety Rules

  1. Please use bouncy as fit as maximum capacity of each bouncy.
  2. It is forbidden to eat and drink in the bouncy.
  3. It is forbidden to carry and use sharp objects (pins, jewelry, etc.)
  4. Please take off shoes. If you can, please wear socks.
  5. It is forbidden to use party poppers inside the bouncy.
  6. Better to not to wear glasses (so as not to break and be stepped on).
  7. It is forbidden to bring pets into the bouncy.

Guards

We provide one to two guards during play time. The guard is in charge of installing, decorating, removing, and monitoring the safety of bouncy. Children are supervised and are the responsibility of their respective parents.

Installation Area

Please provide a flat area that fits the size of each bouncy. Please keep the area away from mud, water and/or AC water splashes, and not in open areas during the rainy season. Bouncy cannot be installed when it is raining because the blower cannot be exposed to water and for user safety reasons. If you are not sure about the area, please consult us.

Hygiene

Bouncy is cleaned, wiped, and sterilized with a disinfectant spray before and after use. We also cleaned up trash in the bouncy play area. All crew wear masks during the event. Bouncy is cleaned using the deep cleaning method regularly.

Payment dan Booking

The payment system can be a 50% initial payment before the event and acquittance payment can be made a maximum at the time of the event.

Refund and Cancellation

  1. We give 100% refund due to cancellation if the cancellation is made on D-14 of the event, if there is a natural disaster, and/or if there is a disaster for us and/or the tenants.
  2. Refunds due to cancellations in the D-13 to D-6 period, please talk to us because we most likely have prepared the decorative property.
  3. We cannot provide a refund if the cancellation is made on D-5 of the event.

Additional Cost

There are several conditions that require an additional fee, such as:

  1. Special Decoration. We provide free decorations. The decorations are standard decorations with balloons and text for the event which can be seen on Momain’s Instagram page. Special decorations that require additional properties are subject to additional fees.
  2. Transportation and accommodation costs. Additional transportation costs arise if the event location is outside Surabaya. The amount of the fee is adjusted to the latest conditions and the client’s location at the destination.
  3. Bouncy damage, cleanliness, and overcapacity. If the bouncy is damaged, badly dirty (mud, rain, wet) caused by User, as well as overcapacity, there is a cleaning fee of 30% for the dirt and 100% up to the price of the product for the damage (depending on the level of damage).

Force Majeure

If there are events beyond control / force majeure such as natural disasters and accidents from both the Tenant’s and Momain’s side, this can be considered and can be communicated to CS.

Other Matters

Matters that have not been listed above can be discussed further with CS Momain.